Their challenges

• Standard retail software couldn’t scale: When eparts.shop set out to scale its US-based aftermarket parts business, the company needed a resilient backbone capable of connecting sales channels, automating operations, and supporting a fast-moving team with a minimal IT footprint. They needed a powerful, future-ready backbone to unify channels, automate operations, and support a lean, agile team; a requirement beyond what generic ecom or ERP tools could deliver.
• Supplier collaboration was inefficient: eparts.shop’s business model is defined by fast and accurately matching spare parts to customer equipment. Rapid, accurate matching of customer needs to a vast, complex parts inventory demanded a smarter way to integrate and communicate with global suppliers.
• Rigid platforms slowed scaling: User-based licensing in Salesforce and traditional low-code platforms like Wavemaker quickly drove up recurring costs, especially as eparts.shop scaled supplier and partner access. Wavemaker’s limited flexibility made it cumbersome and expensive to implement required custom coding and integrations, restricting innovation and forcing the team to compromise on advanced features vital for business growth.

Eparts.shop needed a partner who could guarantee a strategic, risk-free security transformation during this period.